Frequently Asked Questions
Everything you need to know about shopping with Olang Canada.
What makes Olang boots unique for Canadian winters?
Our boots are specifically engineered with Italian craftsmanship and built-in swiveling stainless steel cleats to provide maximum traction on ice and packed snow, ensuring safety during harsh winter conditions.
How long does shipping take within Canada?
Standard shipping typically takes 3 to 7 business days depending on your province. We provide a tracking number via email as soon as your order leaves our warehouse.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging. If you need a different size, please initiate an exchange through our online portal for a seamless process.
Are Olang boots waterproof?
Yes, our boots feature Olantex or Breathtex waterproof membranes that keep your feet dry while allowing moisture to escape, ensuring comfort and breathability throughout the day.
How do I choose the correct size?
Olang boots follow European sizing. We recommend consulting our detailed Size Guide located on each product page, which includes a conversion chart to US/Canada measurements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and Shop Pay for a secure checkout experience.